Painter IX.5 Problem!!!

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Thread: Painter IX.5 Problem!!!

  1. #1
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    Painter IX.5 Problem!!!

    I use Painter now since the version 9.

    In the beginning I had the same problem like some others here, Painter 9 suddenly closed down without any error message.

    After updating to version 9.1 (the original, not the re-release!) the problem was solved.
    No more errrors!

    Now I updated to Painter IX.5 as this should be a completely new version, with better features.

    But now there is the problem, that sometimes Painter gives me a message, that the program has to close immdiately.
    I can send an error report, and I have the chance to save a "recovery-copy" of the file I am working on.

    But in fact, the recovery files don't work. If I try to open them, I get the message to low RAM! Hmmm... Painter works on my machine with minimum 700 MB!

    Okay, I called the service hotline but they don't know anything, no errors like this issued! They told me my user account for XP would be corrupt.

    Curious, that my user profile is corrupted since the day I updated to Painter IX.5.

    There is also another problem, that painter always wants me to save a file with an alpha channel activated, even if I am using only flat colors, no impasto, or just opened them without no action!

    So is here someone who experienced the same problems???

    Don't know what to do cause this really sucks when you are working on something and have to save the file every 3 minutes!

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  3. #2
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Icon I did solved the problem like THIS

Haha, Awsome! ( well not for you, but I can help you )

ok, yesterday I tried for the first time to install painter IX.5
so, I downloaded the trial (IX.5) from corel ( thats what the supporter told me 2 )

and uninstalled the old version IX..
FIRST the installation complained about MISSING files. something to do with
quicktime viewer... but I ignorede the problem and went through the progress
of the installation... DONE
well, I started painter, and the ONLY tool who worked
was the tool who is new in IX.1... so yeah.. when I tried to
use other tools / brushes, it closed, and asked me to "send the problem
to corel"... well, I restarted the computer, and reinstalled the program ,
same thing, missing files , closeing imidietly.. so yeah, = problems.

So, to solve the program, I uninstalled PAINTER COMPLETLY
= erease files, and erease all registry keys = start | Run | regedit >
and then search for COREL ( delete all files exept for the WACOM )
so, now back to Painter IX.. I installed it without anyproblems.
so, I went to COREL again, and downloaded the IX.1 patch.
installed it without anyproblems...
so when i started it i pressed the SHIFT button, to completly set painter ix.1
to standard config... everything worked. all brushes and tools.
no shut downs

Same thing to get IX.5 download the update, install it, then press
shift when you start it! to reinstall all settings! press YES when the
popup window comes up!
SOO, the problem is solved

Now, if you have bought the program, its just to go to the purchase
button ( if the Old CD key didnt stayed in the registry by some reason )
and push in the codes you had from Corel voila, WORKS!
Without anyproblem, so If you have bought IX then IX.5 is free!


thats alot of text, and my english is not the best, but I have tried
to get you to understand


Hm, EDIT* FOR YOU , the problem seem to lay in the SHIFT BUTTON, you havent reinstalled the orignal settings thats what cause errors.

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    Thanks for your response, but you haven't read my thread completely!

    I own Painter 9 since the 9.01 Version.

    I know how to uninstall the whole proggie including registry keys.
    I also know how to rest all settings to "vrigin" with shift.
    I tried all of these, uninstall all etc... nothing helped.

    Sometimes the program just shuts down for nothing.
    And the possibility of saving a rescue file is a sh***!
    the saved files don't work anymore, even with noe rescue file repair software you get them working again!

    But this does not solve the problem!

    I used the 9.1 for over half a year - it was perfect.
    Now since the IX.5 it sucks!

    So if someone here has the same prob please write down the errors you issued!

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  • #4
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    Send your own report directly to the Corel Painter development team at:

    painterteam@corel.com

    In your own report, if possible, refer to the automatically generated report previously sent to Corel by Painter IX.

    Ask them to please respond with a solution, if they can find one.

    Good luck!

    Please do not PM me with Painter questions. Instead, post them here where everyone can benefit from them. Thanks!

    Jinny Brown
    Visit PixelAlley.com
    and The PainterFactory
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    Yes this would be a great idea, if I hadn't try this befroe!

    I send them a whole error report, with the log file reported in the temp folder.
    I phoned with them several times.

    They don't care about, they advised me to first set up a new user profile and then test if the error is still there.
    They believe the error lies in a corrupted windows user profile, but they are not shure, cause they don't know!

    But I can't do this, I don't have the time now to set up a completely new user profile cause there are other softwares i use which then I will have to completely preset again for my daily work.
    And the other thing is I can work for hours and nothing! And in the next minute the error is there!

    So how can I test this out? Okay if I would be using this for private fun only, then I could, but I am working professional and I am in a hot phase right now, so I don't have the time to play "beta tester" for Corel!

    I am really dissapointed how they treat their customers, they don't really know how to solve the problem and they haven't send any response on the error reports send out directly of the program. Funny these reports go directly to the programming centre and no one of the support team gets them to read!

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    Do you mean that you called the Corel Painter development team or that you called Corel Painter Tech Support?

    I'm not suggesting that you call Corel Painter Tech Support as it seems they're not much help. I am suggesting that you e-mail the Corel Painter develpment team directly and ask them to please respond.

    It might help to address your e-mail to a specific person, so you can also e-mail Steve Szoczei directly (he's part of the Corel Painter develpment team) at:

    steve.szoczei@corel.com


    ....................

    Please do not PM me with Painter questions. Instead, post them here where everyone can benefit from them. Thanks!

    Jinny Brown
    Visit PixelAlley.com
    and The PainterFactory
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    Thank you very much! I will try this, got you wrong in your first posting.
    Hope this helps!

    It's cause as in origina a traditional artist i love Painter, but this is getting me frustrated!

    Will post here if I got response! For others that might have the same problem.

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