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  1. #31
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    Jfx, I've been asked to request that you put a report in via the portal. That should be the first port of call.


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  3. #32
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    Not sure what to do how do I make the report? I try to log in and it says i am only a guest.

  4. #33
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    Quote Originally Posted by Jfx View Post
    Not sure what to do how do I make the report? I try to log in and it says i am only a guest.
    We don't have you in the system for payment at all. Please send receipt to daveaite@gmail.com
    Chief Technology Officer of ConceptArt.org




  5. #34
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    Ok, I sent receipts thats strange because the first day I bought the subscription I had full access, since then I being uploading assignments. Then I tried to access the portal again and I could not. I'm sure I'm using the correct login and I was emailed a verification email so I don't know what I'm doing wrong.

  6. #35
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    Quote Originally Posted by Jfx View Post
    Ok, I sent receipts thats strange because the first day I bought the subscription I had full access, since then I being uploading assignments. Then I tried to access the portal again and I could not. I'm sure I'm using the correct login and I was emailed a verification email so I don't know what I'm doing wrong.
    Your all set.
    Chief Technology Officer of ConceptArt.org




  7. #36
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    Awesome, thanks alot, great support here.

  8. #37
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    Hey,

    I got a subscription two days ago, and filled out the form for the forum access the same day, but the forums are still private.

    And i'm not sure what to do next.

    Cheers



  9. #38
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  10. #39
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    Hi, I am subscribed for 2 months to level up, that was on Saturday I think, Sunday night I had access but somehow lost my access the day after, I tried sending the form again but nothing. My real name is Juan Miguel López Barea.

    Thanks!

  11. #40
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    Shortly after posting the previous message, I checked and I had access again to the forum, but now I tried to enter again and it's not possible, I lost access again
    Can you fix it?

    Thanks!

  12. #41
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  13. #42
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    Red face

    Hello!
    I subscribed two days ago. I misunderstood the procedure to get access to the private forum.
    I sent a ticket thinking this was going to get me a forum user to log in. I did it again today (yeah... sorry, I realize now that I needed a forum user before).
    So I have sent three tickets and only the last one points to this user (automatica).
    Am I in trouble? =(
    Please, forgive the inconvenience.

  14. #43
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  15. #44
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    Your all set - Z, auto Also please allow at least 24 hours if your're a new user.
    Chief Technology Officer of ConceptArt.org




  16. #45
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    Thank both of you for the quick reply!

  17. #46
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    Hey, it's been like a month since I signed up for Level Up and still no access to the private forum....

    Might be that my Level up user name is different from the one in the forum? My level up user name is "juanmilon"
    My forum user is super old and I didn't remember I had one, the user name is "Zelldweller".

    Actually I wanted another name, but my email address was already in the system and I had to use my old forum account. I don't know if this name missmatch might be part of the problem...
    Lost count of how many time I have reported the problem...

  18. #47
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    Okay - I'll chase this up when I get home. We may have a few problems when we lost a couple of weeks, but we'll try to sort them out as quickly as possible.

  19. #48
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    Unhappy

    Hello, I've signed up for Level Up but don't have an access to private forum.

  20. #49
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  21. The Following User Says Thank You to Black Spot For This Useful Post:


  22. #50
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    All set.
    Chief Technology Officer of ConceptArt.org




  23. The Following 2 Users Say Thank You to David A For This Useful Post:


  24. #51
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    Hello!
    I am new to the site, I signed up for Level Up on Saturday using Paypal, got access initially but ever since then haven't been able to log in. It says my email address isn't recognized, I only just signed up to the forum about ten minutes ago to post this message.
    Could anyone help me with this?

  25. #52
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  26. The Following User Says Thank You to Black Spot For This Useful Post:


  27. #53
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    Quote Originally Posted by ab25 View Post
    Hello!
    I am new to the site, I signed up for Level Up on Saturday using Paypal, got access initially but ever since then haven't been able to log in. It says my email address isn't recognized, I only just signed up to the forum about ten minutes ago to post this message.
    Could anyone help me with this?
    Fixed - we had server issues (rare) which took us back in time.
    Chief Technology Officer of ConceptArt.org




  28. The Following User Says Thank You to David A For This Useful Post:


  29. #54
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    Hello,

    I paid the subscription but I can only see the posts in the forum, I cannot access the Level Up portal.
    Can you pleas check?

  30. #55
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    There isn't anything there that's not on the forum emananza. It's just a different way of viewing them, but posts still have be on the forum.

  31. #56
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    Thanks very much you two!

  32. #57
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    Hello,

    I subscribed to Level Up one month ago, but I cannot access the Members Area.
    Could you please help me?

  33. #58
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    I'm sorry, I haven't read the reply.
    But in the forum I cannot see Color & Light 1.1 for example

  34. #59
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  35. #60
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    I recently can't get access, I'm on recurring payment, next payment is not due yet anyway. I am in a loop, I login (what looks like wordpress login) and I am brought back to original home page, I go to Level Up Portal from the link at the bottom, and it tells me I am either not logged in or not a Level Up member

    Tx

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