Level Up Subscription Issues

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  1. #1
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    Exclamation Level Up Subscription Issues

    Please post any issues you may have with the Level Up Subscription. So far they have shown great customer service as well as going above and beyond that.

    It is without a doubt that this community will continue to thrive for a long time, This thread can be used to post issues regarding the subscription so please wait patiently and respectfully with your request.

    Thanks again Conceptart.org team for sharing your expertise and providing a haven for many who may not normally have access to a community like this.
    I hope they can assist you and keep your remaining time here enjoyable.

    Last edited by Drive By Uppercut; September 2nd, 2014 at 03:29 PM.
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  3. #2
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    this looks all resolved now. If anyone has any issues at all please feel free to pm David Ahmad directly and he can assist. Keep up the good work driveby!

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  5. #3
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    I got an email the other day, telling me I had to pay to prolong my subscription, so I went ahead and payed... but the next day, paypal did an automatic payment, apparently for the old price for another half year. that's a great deal, but now I payed double :/ help?

    >>SKETCHBOOK. you'll visit me. I'll visit you, we'll have a tea party. with arts and shit. it'll be dreamy. stop by.
    >>mah tumbr
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  7. #4
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    Still issues with my access to the forums, I PMed, Posted about it on Facebook and by now it is kind of awkward situation where I have to wonder what is going on.
    Its great that I can view the videos but without being able to post and get feedback for my work how am I to advance?

    I didn't do any wrong to anyone and treated people with respect. If this was a free service I'd probably be more patient but I paid for six months and been told things would be looked into days ago and since then nothing. I hate being in this situation where I have to run after people and come off like this, its embarrassing to me and feels as though i'm not being taken seriously.

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  9. #5
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    Sometimes running after people is the only way to get your questions answered. I felt the same when I originally posted my issue in this thread but it was dealt with accordingly. I felt kinda lame sounding all needy, but this subscription has been the biggest improvement I've personally seen in my art so I continued to pursue assistance with what was wrong.

    To me it looks like you may have paid your subscription but the Level Up membership hasn't activated. Be patient for this was my exact issue that was dealt with swiftly.

    Try to provide them with a digital receipt blurring out confidential areas as well and PM David Ahmad as Jason Manley had recommended.

    Last edited by Drive By Uppercut; September 3rd, 2014 at 10:25 PM.
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  10. #6
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    To clarify the subscription did activate but it became deactivated shortly after I posted 2 topics on the subscribers forums for reasons I do not know.. I did PM David Ahmad some days ago about this subject. No one asked me for a digital receipt but I do have one of my paypal payment confirmation if that is really the issue.

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  12. #7
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    I am having a similar issue. I renewed my subscription in late September, and I should be set until mid to late October. I also pmed David Ammad several days ago, and have not received a response since then. This is frustrating. I would love to be able to post again. Please let me know how to fix this as soon as possible. Thanks.

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  14. #8
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    I understand not being able to post is really bad, but I'd also like to ask again for someone to look into my issue. I payed at least 80 $ too much because of an automatic payment and don't really have the money to spare at the moment tbh.

    >>SKETCHBOOK. you'll visit me. I'll visit you, we'll have a tea party. with arts and shit. it'll be dreamy. stop by.
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    Hey !
    My subscription renewed automatically the 10th september of this month via paypal as my last subscription ended and I don't have access to the level up forums.

    Well, it's not a real problem, I'm not in a hurry but, the first 6 months subscription I paid was 79$ as it was the beginning and there was a discount.
    So this time paypal obviously automatically paid 79$, but as there isn't any discount now, does 79$ accounts for something ?
    Because the value on paypal won't change but yours will, according to your discounts.

    Last edited by Fincks; September 12th, 2014 at 05:31 AM.
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  16. #10
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    pretty close to what happened to me. only I payed for 4 months ($107?). (wanted half a year, but didnt have that much to spare). then paypal automatically payed $80 for another half year which I guess wouldnt work as the discount is over now. is there anyone looking into this at all? :/

    >>SKETCHBOOK. you'll visit me. I'll visit you, we'll have a tea party. with arts and shit. it'll be dreamy. stop by.
    >>mah tumbr
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  17. #11
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    I chasing it up for you guys. Hang on.

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  19. #12
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    thanks black! you're the best!

    >>SKETCHBOOK. you'll visit me. I'll visit you, we'll have a tea party. with arts and shit. it'll be dreamy. stop by.
    >>mah tumbr
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  20. #13
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    ashess can you please send me an email to artdesignandcreativity@gmail.com with your paypal email address associated and I will work with you to get it resolved right away.

    jm

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  22. #14
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    Apologies. Any technical issues can be reported by PM to david ahmad (our admin/programmer guru) or if you wish to reach me via skype you may do so at user conceptartorg

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  23. #15
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    When you buy at a discount you get that discount for the long haul under the current system (subject to change for future new registrants). That is one of the benefits of signing up during a discount period under the current system.

    Best,

    JM

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  25. #16
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    My 6 months subscription was renewed on Sept 15th, but I was out of the country without internet access. I just got back and wanted get back into doing the Level Up, but I can't login. It denies me access. I can login into the forums, and it says under my name that I have Level up all access, but when I try to login to things like the LevelUp portal it doesn't accept my usernname or password, and when I tried requesting to reset my password, it didn't have a record of my email address...I don't think the password is wrong, it works fine for logging into the forums, but not any of the Level Up pages...Can someone please help with this? I will try PM David, too

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    same happened to me. I signed up for recurring 4 month subscription that renewed in September. I can open the Level Up Threads but then this shows:

    Composition

    This is the first Level Up forum for the Stage 1 composition workshops and assignments.



    • Forum Tools
    • Search Forum





    Level Up Subscription Issues Level Up Subscription Issues
    There are no posts in this forum.





    Read more: http://www.conceptart.org/forums/for...#ixzz3I4Ie7H6V


    so there is nothing there for me to look at nor do I have the ability to post. Please help.

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  28. #19
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    You should be good to go now.

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  30. #20
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    So I signed up but my account has not been activated on the forums yet, my level up portal account is brucebe4st but as I say not received a confirmation email of any kind.

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  31. #21
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    Quote Originally Posted by hanshotfirst View Post
    So I signed up but my account has not been activated on the forums yet, my level up portal account is brucebe4st but as I say not received a confirmation email of any kind.
    Your all set

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  33. #22
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    Quote Originally Posted by Jason Manley View Post
    When you buy at a discount you get that discount for the long haul under the current system (subject to change for future new registrants). That is one of the benefits of signing up during a discount period under the current system.

    Best,

    JM
    With the new pricing, some members are concerned that they will not be able to afford even with up to 50% discount. Is the price set when they join, or what is the current price?

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  35. #23
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