Can not access my TAD videos I ordered
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  1. #1
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    Unhappy Can not access my TAD videos I ordered

    I bought a few videos off of the Art Department a couple of weeks ago. I was charged from my credit card and received an hour of access to my videos and was able to download half of Jason Manley's composition and part of Brad Rigney's stuff. I exited the browser and tried accessing the downloads again and I simply could not, as the link had expired.

    I have contacted support over two weeks ago (a day after I couldn't access my purchases), made threads in the support section, have messaged the suggested users on the support forum (aaron@massiveblack.com, among others) and have received absolutely zero response.

    So, I thought I'd make a public thread to maybe get some ideas on what to do or maybe catch someone's eye who can help. I have credit card information and such to verify my purchase and will provide to anyone I can trust (moderators, support from TAD/MB). I really want to access these videos that I paid for, thanks for any help!

    BLAHBLAHBLAH
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  2. #2
    Arshes Nei's Avatar
    Arshes Nei is offline Registered User Level 17 Gladiator: Spartacus' Dimachaeri
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    The massive black email may be down not working for them, try using aaron again but theartdepartment.org

    Can't remember if scooter was also a good contact too.

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  4. #3
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    Quote Originally Posted by Arshes Nei View Post
    The massive black email may be down not working for them, try using aaron again but theartdepartment.org

    Can't remember if scooter was also a good contact too.
    Alright I sent another e-mail to Aaron.

    is it Scooter@massiveblack.com?

    BLAHBLAHBLAH
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    Arshes Nei is offline Registered User Level 17 Gladiator: Spartacus' Dimachaeri
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    No, it's also theartdepartment.org

    I suggest using that instead of massive black as I said it's likely to be down for the people handling the videos.

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  7. #5
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    How long should I wait for them to contact me? I tried those new e-mails about four days ago, no response yet :X.

    BLAHBLAHBLAH
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    Alright seriously, it's been over a month. No contact. Does TheArtDepartment even have support for their videos anymore? Because glancing at the support forum, I don't think they do. So I've tried messaging about 10 different e-mails, most of which I've tried twice over a long period of time.

    What's the next step for me to try?! I'm running out of options here! Someone help me contact support .

    BLAHBLAHBLAH
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    Have you been able to get a hold of someone through the live chat option at all?

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  11. #8
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    I'll email Jason to see if he can give a better response. Sorry about that.

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  13. #9
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    Thanks a lot y'all, hopefully this'll get resolved soon.

    What is this livechat option? I thought that was just for people who wanted to attend TAD. They have a livechat support option?

    BLAHBLAHBLAH
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    Well the page for downloads has the same advertisement for the live chat option as the rest of TAD. Seems to be worth a shot to at least get your problem some attention. Best of luck getting this resolved =/

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    Try info at theartdepartment.org I have alerted Jason to this thread already.

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  16. #12
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    Alright I tried that about a week ago and still no response.

    So in total the time has been about a month since I've sent e-mails and tried to get support.

    Have you had any luck contacting Jason? Thanks for the help again.

    BLAHBLAHBLAH
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    Quote Originally Posted by Deadlyhazard View Post
    Alright I tried that about a week ago and still no response.

    So in total the time has been about a month since I've sent e-mails and tried to get support.

    Have you had any luck contacting Jason? Thanks for the help again.
    Yeah I spoke with him and was the one who gave me that info, so I'll let him know again.

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