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Thread: the Fatal Painter Crash

  1. #1
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    Exclamation the Fatal Painter Crash

    ok,

    i need to know if its just me or not, but throughout the 6 years i have been using painter there has been a dark side.
    the dreaded "save crash"
    for those of you infarmiliar, painter has the ability to crash while saving, and whats worse it that it corrupts the file you are saving when it crashes, and reduces the file to ZERO k

    this the the nastiest most evil bug i could imagiane,

    it dosent happen all the time, but it has occoured with every version of painter i use, on any platform.

    it usually happens on higher rez files, or when im under tight deadlines.

    i was under the impression that it was my hardware that was causing the problem. lack of ram, whatever.

    well i just got a brand new G5 dual processors, 2 gig of ram.
    im running painter 8.1 with the newest patch,

    AND IT STILL CRASHES !!!

    does anyone else experience this, and does anyone have any anwsers or solutions to this problem,

    when i call Corel they respond like they have never heard of this , but i know there are others out there that have experienced this.

    i dont like griping, but this appears to be a fundamental software defect and i want anwsers.

    thanks
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  3. #2
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    Are you familiar with the "Zoom in Ridiculously too Much Crash"? You can very easily zoom in waay too much with the key commands and the program dies...

    Have you tried saving "as" so you have two documents to go through. At least the earlier version will be ok.

    -Joshua
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  4. #3
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    ive had the same problem...though ive not had it with painter7 and windows xp/ gforce4 card.

    perhaps its a hardware issue.


    j
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    So far Painter 7 has been rock solid for me. I never experienced this, although on my older machine it used to Crash to the desktop randomly on me. As soon as I upgraded hardware it went away. Maybe it is a hardware issue.
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    Android, I know exactly what you are talking about, the same thing has happened to me before. I had a large, high resolution piece that I had been working on for some time. I had saved it several times without problem and then on my last save, the night before it was due, it crashed in the middle of saving. The file was corrupted down to zero k, so it didn't even exist anymore, it erased the previous saves and everything. It was terrible. After that I got in the habit of saving the piece under different names as I went so if it happened again (which it has) I can just go back to the previous version. I also called corel and they acted as if they had never heard of it before, but obviously it has happened to other people. Some kind of conspiracy...
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    im so gald that im not alone, but that still dosent solve our problem. one solution i have found around it is to record your script as you work then stop and save the script before saving, but thats a hassle. save as works ok, but on hi rez images that can quickely take up alot of disk space.

    The crash seems to be associated with larger images,
    the last one i has was with an image 2550x3300 pixles psd file, it was about 31 megs. nothing too unreasonable.

    josh, the zoom in one sucks too, its really easy to make that mistake,

    that almost falls under user error, but crashing while saving is unforgivable defect.

    i have kept quiet about this crash for a long time, but its time to break the silence, and let the world know about this, corel can ignore us one by one, but perhaps together we can make more of an impression.

    painter is still my favorite painting program ever, and it hurts to start up a negative thread about them, but somethings gota give. corel needs to fess up to this and tell us exactealy how to aviod it, or they need to fix it!

    thanks guys.
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  8. #7
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    Andrew, i had this problem awhile ago on my old computer, and oddly it's gone now.

    I figured out the problem only happens when you try to save over an original file...well that's how the problem started for me.

    so if you have the space you have to save it as a new file every single time.
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  9. #8
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    Android write up a letter to corel, and we all can email it to them.. ConceptArt.ORG stands as 1!!!!!!!!!!!!!!

    yeah I have had that happen in Painter 6 and 7.. but it hasnt happend recently... I think it was my old video card... and the drviers.. but I could be wrong.. *shrug*

    let us know what we can do to help....

    peace
    -mike
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    Davi i have been dealing with this problem for years, save as works sometimes but its not a solid work around.
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    Yep, the save crash... I'm all too familiar with the beast

    The thing has forced me to save #'s of variations on paints, sometimes it's hard since you're working so intensly and you don't wanna stop and save.
    There's been plenty of times where I've gotten the save-crash, and had to just resort to a smaller 150 or 300 dpi of my work : \ .....

    I'm sure if we send this thread to them they'd get on the ball.

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  12. #11
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    break the silence people, if this has hapened to you too, lets hear about it. the more people speak up about it the closer we will come to geting it fixed.
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  13. #12
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    I'm usually a P.S. guy, but I never had this problem with Painter. I use P.C's mostly, so could this be a Mac OS issue??
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  14. #13
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    Do you think Jin might have a solution to the problem? She is very helpful when it comes to Painter.
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