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Thread: Intuos 4 Loose USB ports

  1. #79
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    It's with any intuos4 model with the detachable wire. The largest one is not detachable and I haven't heard much issues with it. However, there aren't that many that have one that large either.
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  3. #80
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    oh crap i have an intuos4 medium!!!

    it hasnt happened to me yet..... are their any preventative actions or things i could to prevent this?
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  4. #81
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    Quote Originally Posted by Sporus View Post
    oh crap i have an intuos4 medium!!!

    it hasnt happened to me yet..... are their any preventative actions or things i could to prevent this?
    Yes, go back and read the whole thread.
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  5. #82
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    Hello, I happen to be good at soldering, and my brother's unit has the same issue, so he gave it to me hoping I could fix, and I'd hate to disappoint him. Yet I'm having a hard time opening the thing. I removed all the screws, including the 4 hidden ones under the glued pads, but something still keeps it together right where the 4 buttons are, and I don't want to break it prying it out. How do you fully open it? Do you need to remove the buttons?

    Thank you.
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  6. #83
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    Quote Originally Posted by bartyb View Post
    Hello, I happen to be good at soldering, and my brother's unit has the same issue, so he gave it to me hoping I could fix, and I'd hate to disappoint him. Yet I'm having a hard time opening the thing. I removed all the screws, including the 4 hidden ones under the glued pads, but something still keeps it together right where the 4 buttons are, and I don't want to break it prying it out. How do you fully open it? Do you need to remove the buttons?

    Thank you.
    By removing the screws I got it open just fine.

    I like to note I have a similar problem as everyone else, and I'm from the Netherlands, so yeah. EU versions have the same problem.
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  7. #84
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    I'd like to thank everyone for your posts. With limited funds and in need of pen tablet, I won an Intuos4 large on Ebay for $80 bucks. Both usb's broken off. With little to no soldering skills at all, no flux, $7 soldering iron from wally world, and a used usb cable out of the junk drawer, it was fixed in about 30 minutes. Looking at the photos from this forum really helped tremendously.
    Intuos 4 Loose USB ports
    Intuos 4 Loose USB ports
    Last edited by clow901; July 6th, 2012 at 10:11 PM.
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  8. #85
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    I'd like to thank everyone for their input on this thread and thought I'd contribute something of relevance. I purchased the Intuos4 Medium December of 2011 after researching it heavily, finding problems with nib wear and the USB ports through this thread and others like it. Never the less, it remained my first choice and has been excellent!
    Recently I opened the tablet to fix a creaking problem in the lower right hand corner, due to my heavy arm when using it, and discovered Wacom's fix to the USB hub's integrity.
    Intuos 4 Loose USB ports
    As you can see, a tiny plastic piece was applied to the top of the connector to sandwich it between the two halves of the device's black shell. This seems to work very well (sometimes the simplest fixes are the best). I have unplugged and plugged the USB cord into the tablet many times since I have had it. Just to be sure, I use a right angled USB cord which is taped to the tablet. This prevents it from stressing the connector and keeps my workplace very tidy.
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  9. #86
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    I had the exact same problem. And I fixed it thanks a lot to this thread for giving me clues and hints. Here are some instructions I wrote for how to do it!: http://theaydin.tumblr.com/post/3100...m-intuos-4-usb

    Thanks for all the people who contributed to this thread and helped me solve this!

    Edit:
    The jist of it for those who don't wanna read all instructions!
    Intuos 4 Loose USB ports
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  11. #87
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    That's a great diagram dnova. My ports are fine, but this
    will be very useful for other people. Thanks for taking the time
    to draw that out and share it on the forums.
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  12. #88
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    I'm a long time lurker on Concept Art, so I'm really, really sorry to resurrect an old thread, but the same thing that some of you are describing happened to my Wacom Intuos4 Wireless and I'm hoping someone can help me out. I rarely used my Intuos4 Wireless even though I've had had it for more than two years. I would just occasionally use it to sketch pictures and it was just fantastic, but I mostly never used it at all (something I deeply regret now that it's broken). Anyway, the other day an old friend contacted me telling me he wanted me to do some designs for him, so I pull out my trusty tablet and turn on the bluetooth. It turns out the battery was low and it was being laggy, so I decide to plug in my USB cable to charge it and that's when the USB port just broke and fell inside the tablet! I didn't even use any great amount of force, I was just casually connecting the USB cable, as always, and it just broke with no effort whatsoever. I opened it up and the little USB thing had come loose and now I don't know how to fix it.

    I started googling solutions and it appears Wacom's official position is that USB ports are "never" supposed to break on the intuos4 wireless model, if it broke then that means you used too much force on it. That's ridiculous, I'm not a very strong guy to begin with, and I'm not prone to breaking things either. On a lot of other forum posts on Wacom's website where people were enquiring about broken USB ports on the intuos4 wireless, they either got no response, or they were told its their fault because Wacom had "fixed" that problem. Bottom line is, my tablet is waaay past its warranty period, so even though I only used it once in a while, there is nothing I can expect to get from Wacom at this point, and I figure getting them to repair it will probably cost more than I can afford right now.

    Luckily, I happened to come across this thread in my googling, and I'm really interested in the permanent USB fixes that some of you have suggested, soldering the USB cable wires directly onto the board. The problem is, the board on which the USB port is connected on the intuos4 wireless is different from the one on the regular intuos4 models. Some of the pictures posted in this thread are fantastic, but I can't follow the diagrams to repair my intuos4 wireless because they are not the same. Here are some hi-res pictures below so you can have a look at it (I hope they are clear enough):

    Here are some view of the circuit board (the USB port broke off that square cut-out area):

    Intuos 4 Loose USB ports
    Intuos 4 Loose USB ports

    This is the broken USB port:

    Intuos 4 Loose USB ports
    Intuos 4 Loose USB ports

    Here are some pictures I took of the USB port in position so you can get an idea of how it fit (it's just sitting on the board, not attached in any way):

    Intuos 4 Loose USB ports

    Different view of the thing, hopefully with clearer view of connections:

    Intuos 4 Loose USB ports

    And finally, here are some pictures of the USB port side-by side with the position it broke off from (please note, the USB thing is upside down so you can see where it sits on the board):

    Intuos 4 Loose USB ports

    And a picture of the circuit board in position, with the USB port missing (the USB port is supposed to be where that square cut-out area is along the edge of the tablet):

    Intuos 4 Loose USB ports

    Sorry for such a long post. I hope the pictures are useful. Please, someone help me out. I was hoping someone who has an idea how everything fits together could help me out with a diagram roughly like the one dnova posted above showing where I would connect USB wires in this scenario. Or even just pictures of an intact Intuos4 wireless USB port could be useful so I have a reference to try and fix it with. I would really appreciate any help at all fixing this.
    Last edited by MVN; January 15th, 2013 at 11:52 PM.
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  13. #89
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    Just to make it clear: I am not an expert or even good at electronics nor have I have seen a wireless intuos4's circuit board before.

    However if I were you I would solder it like this. I think this is the correct way.

    Intuos 4 Loose USB ports
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  15. #90
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    Sorry I took so long to respond, I had completely forgotten I had posted in this thread. Thanks so much for your reply dnova! I really appreciate it. Unfortunately, in my efforts to try and repair the USB port in the time since I made my post, I ended up screwing it up worse than it was before, so the thing is now a complete write-off . I've had to go back to using my Bamboo, but I am planning to buy an Intuos5 sometime in the next month or so. Cheers!
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  16. #91
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    Hi I have had the same problem but with the Intuos 5 med touch.
    I know you can use a battery and wireless to bypass the usb connection but I would really like a permanent cable connection.

    I have very little experience with circuit boards but if you guys could point me in the right direction I'm hoping that I can get it fixed.

    If you have any information about this board please let me know

    Thanks
    Attached Images Attached Images  
    Last edited by PrakashSaraswati; January 24th, 2015 at 11:49 AM.
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