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  1. #14
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    Quote Originally Posted by jdillon View Post
    I don't have the reciept for my Intuos4, though, which was foolish on my part. :/ I have bad luck with tablets; they only seem to last a year before the connector cables go out. The only reason I got this Intuos4 is because my latest Intuos3 died again. I threw out the boxes a while ago because after a few years they start taking up too much space in my closet. I'll definitely be keeping everything this time around. X)
    Darn. I had purchased mine off amazon so I can just go to my account and print the invoice and Wacom accepts it. Depending on if you purchased them online or not, usually you can use your invoice from that online retailer as a receipt with Wacom.

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  3. #15
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    Looks like today was the death of my intuos 4 too, I believe its the USB for me aswell, I heard several connect/disonnects sounds yesterday,
    and today I belive it worked for a minute or so, just enough to open photoshop ready to paint, there is no light coming from the table ;/ tried switching computer, new cable and such.

    the USB connection on the table is indeed very loose connected, the Small version of intuos 4 only have one connection so I cannot try if any other would work, I dont remember if it was this loose connected from the very beginning.

    it lasted what? almost a year or so, well if I get it repaired I think I must find a way to make a support for the usb connection,
    just so it wont get broken again from normal daily use, maybe some glue and tape..

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  4. #16
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    both ports down, panicking slightly, i have my receipt but i cant remember if i registered on-line. does that void the warranty? does the warranty cover this, i have had it about 2 months. TT_TT
    extremely serious defect, only other electronic ive seen this loose usb solder thing happen to was a 5 pound wifistick .... it happened on my 400 pound wacom... unbelievable.

    cut me. i bleed paint.
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  5. #17
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    Quote Originally Posted by Etheral View Post
    both ports down, panicking slightly, i have my receipt but i cant remember if i registered on-line. does that void the warranty? does the warranty cover this, i have had it about 2 months. TT_TT
    extremely serious defect, only other electronic ive seen this loose usb solder thing happen to was a 5 pound wifistick .... it happened on my 400 pound wacom... unbelievable.
    If you can find an invoice or receipt you should be fine. You also need to have your serial number. The warranty does cover this, but you may have to pay for shipping to get it repaired.

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  6. #18
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    I really feel you The worst part is that it's simple to repair - small soldering iron and some practice are needed to fix it. But because of warranty and shipping costs, it makes no sense. Furthermore, the posts of Wacom representative in forum clearly show that company doesn't acknowledge it as fabric fault - probably more complaints are needed to change their opinion.

    I would suggest one workaround - use very short USB cable (like 10cm), plug it into tablet and attach the second end to tablet's case with, e.g., tape. And then plug a long cable to it. In that way, you minimise the risk of USB port ripping out.

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  8. #19
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    I also have the same problem, my tablet (Intuos4 L) has only ever been plugged TWICE, and that's including when I first got it and plugged it for the first time.
    It's never been moved either. That's also only after 3 months of ownership.Honestly, I am really disappointed. The scratchy surface wears the nibs way too quick and with the loose USB port now,
    I am afraid to even use it.

    r4 games
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  9. #20
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    Now thinking about USB issue, XL size doesn't have connector. It's like Intuos3, a cable soldered to PCB. Interesting? ;-)

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  10. #21
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    my problem successfully resolved.

    i haven't ever had to return anything over the net before so I first tried contacting wacom thinking they would be more helpful than a massive retailer like amazon,
    no cigar, i tried calling their hotline a dozen times, no answer,and fired of a half dozen emails to various addresses of which I still haven't received even an acknowledgement.

    i gave up on that pretty quickly and phoned Amazon, instead. first try, brilliant customer service, they sent me a brand new one on the spot, took only 3 days to arrive im using it now, and im going to post the old one back soon.

    wacom need to address this issue i think, so many people seem to be struggling with it.

    of course I'm afraid of even breathing around the usb port now.

    good luck to any 1 with the same problem!

    cut me. i bleed paint.
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  11. #22
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    I amended my Amazon review till Wacom comes up with a solution for its customers. I think the tablet has problems that warrant better attention from the company.

    http://www.amazon.com/review/R2OICFE...cm_cr_rdp_perm

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  12. #23
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    First usb port blew out yesterday...now it's rattling inside my I4... Luckily it's a large and the "left hand" usb port is firm..I'm going to try to find a tech guy to fix it. I tried unscrewing the back..but the back still doesn't come off easily when the screws are out, so I decided not to risk yanking it off. Hopefully she'll be fixed soon. 500 bucks and they overlook the usb port??? Shame on you Wacom.

    Jesus saves from the power of sin!

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  13. #24
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    I just heard some people complained and felt upset about Wacom Intuos 4 is flaw. I'm so surprised that Intuos 4 Tablet's weakness is UBS port connection for left and right side of it that connect back of PC system because they are easily disconnecting them when you move tablet in any direction. I don't like that idea of Wacom's new design which is not comfortable and properly work for artist's need. I understand a new quality of Intuos 4 is improved much than Intuos 3 but bad design of Intuos 4 with USB port that bother me. I'm customer who examined the surface of Intuos 4 which is like plastic at the Office Depost for demo so I noticed it has alot of scratch from people using the standard Grip Pen for test on the shelves there. Oh my goodness, it is very different from my Intuos 3's surface which is smooth without any scratch so my grip pen is not affected on it. Why Wacom design that has problem surface and USB port connection to screw up artist's lifework?

    Anyways My Intuos 3 is still good work and no problem for three years. I still use both of my photoshop and painter with it that work smoothly. I don't buy new Intuos 4 because of that problem so I keep my Intuos 3 that has only one USB cable that connect my PC system is no problem. It won't disconnect easily when I can move it in any directions on my lap or computer table. Wacom should research details to find out what it need improving better design than Intuos 4 in the future. It seem big disappointment this year.

    Last edited by drakemoonstar; March 25th, 2010 at 11:28 PM.
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  14. #25
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    This scares me. I was having some weird choppy lag, didn't think much of it at first, but when I switched the USB port it seemed to have stopped.

    I really hope none of my USB ports like, snap out. That's ridiculous. I find this hard to believe this could happen to any wacom tablet, not just a intuos4. o_o And my mom bought it too, I don't want her money to be wasted. T_T

    Edit: Actually, I'm not sure where the lag is coming from. It's probably something else. But still. The USB port thing is scary now. :<<<

    Last edited by velderia; April 5th, 2010 at 10:31 AM.
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  15. #26
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    I just got my replacement tablet back from Wacom after having to send mine in for an extremely loose upper right (If you're right handed) USB port here as well. If it goes again I was debating asking for a Wireless tablet as a replacement, but being as I have a Large tablet, it's quite a size-step down.

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