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  1. #16
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    both ports down, panicking slightly, i have my receipt but i cant remember if i registered on-line. does that void the warranty? does the warranty cover this, i have had it about 2 months. TT_TT
    extremely serious defect, only other electronic ive seen this loose usb solder thing happen to was a 5 pound wifistick .... it happened on my 400 pound wacom... unbelievable.
    cut me. i bleed paint.


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  3. #17
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    Quote Originally Posted by Etheral View Post
    both ports down, panicking slightly, i have my receipt but i cant remember if i registered on-line. does that void the warranty? does the warranty cover this, i have had it about 2 months. TT_TT
    extremely serious defect, only other electronic ive seen this loose usb solder thing happen to was a 5 pound wifistick .... it happened on my 400 pound wacom... unbelievable.
    If you can find an invoice or receipt you should be fine. You also need to have your serial number. The warranty does cover this, but you may have to pay for shipping to get it repaired.

  4. #18
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    I really feel you The worst part is that it's simple to repair - small soldering iron and some practice are needed to fix it. But because of warranty and shipping costs, it makes no sense. Furthermore, the posts of Wacom representative in forum clearly show that company doesn't acknowledge it as fabric fault - probably more complaints are needed to change their opinion.

    I would suggest one workaround - use very short USB cable (like 10cm), plug it into tablet and attach the second end to tablet's case with, e.g., tape. And then plug a long cable to it. In that way, you minimise the risk of USB port ripping out.

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  6. #19
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    I also have the same problem, my tablet (Intuos4 L) has only ever been plugged TWICE, and that's including when I first got it and plugged it for the first time.
    It's never been moved either. That's also only after 3 months of ownership.Honestly, I am really disappointed. The scratchy surface wears the nibs way too quick and with the loose USB port now,
    I am afraid to even use it.
    r4 games

  7. #20
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    Now thinking about USB issue, XL size doesn't have connector. It's like Intuos3, a cable soldered to PCB. Interesting? ;-)

  8. #21
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    my problem successfully resolved.

    i haven't ever had to return anything over the net before so I first tried contacting wacom thinking they would be more helpful than a massive retailer like amazon,
    no cigar, i tried calling their hotline a dozen times, no answer,and fired of a half dozen emails to various addresses of which I still haven't received even an acknowledgement.

    i gave up on that pretty quickly and phoned Amazon, instead. first try, brilliant customer service, they sent me a brand new one on the spot, took only 3 days to arrive im using it now, and im going to post the old one back soon.

    wacom need to address this issue i think, so many people seem to be struggling with it.

    of course I'm afraid of even breathing around the usb port now.

    good luck to any 1 with the same problem!
    cut me. i bleed paint.

  9. #22
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    I amended my Amazon review till Wacom comes up with a solution for its customers. I think the tablet has problems that warrant better attention from the company.

    http://www.amazon.com/review/R2OICFE...cm_cr_rdp_perm

  10. #23
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    First usb port blew out yesterday...now it's rattling inside my I4... Luckily it's a large and the "left hand" usb port is firm..I'm going to try to find a tech guy to fix it. I tried unscrewing the back..but the back still doesn't come off easily when the screws are out, so I decided not to risk yanking it off. Hopefully she'll be fixed soon. 500 bucks and they overlook the usb port??? Shame on you Wacom.
    Jesus saves from the power of sin!

    Book of Sketching! ....

  11. #24
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    I just heard some people complained and felt upset about Wacom Intuos 4 is flaw. I'm so surprised that Intuos 4 Tablet's weakness is UBS port connection for left and right side of it that connect back of PC system because they are easily disconnecting them when you move tablet in any direction. I don't like that idea of Wacom's new design which is not comfortable and properly work for artist's need. I understand a new quality of Intuos 4 is improved much than Intuos 3 but bad design of Intuos 4 with USB port that bother me. I'm customer who examined the surface of Intuos 4 which is like plastic at the Office Depost for demo so I noticed it has alot of scratch from people using the standard Grip Pen for test on the shelves there. Oh my goodness, it is very different from my Intuos 3's surface which is smooth without any scratch so my grip pen is not affected on it. Why Wacom design that has problem surface and USB port connection to screw up artist's lifework?

    Anyways My Intuos 3 is still good work and no problem for three years. I still use both of my photoshop and painter with it that work smoothly. I don't buy new Intuos 4 because of that problem so I keep my Intuos 3 that has only one USB cable that connect my PC system is no problem. It won't disconnect easily when I can move it in any directions on my lap or computer table. Wacom should research details to find out what it need improving better design than Intuos 4 in the future. It seem big disappointment this year.
    Last edited by drakemoonstar; March 26th, 2010 at 12:28 AM.

  12. #25
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    This scares me. I was having some weird choppy lag, didn't think much of it at first, but when I switched the USB port it seemed to have stopped.

    I really hope none of my USB ports like, snap out. That's ridiculous. I find this hard to believe this could happen to any wacom tablet, not just a intuos4. o_o And my mom bought it too, I don't want her money to be wasted. T_T

    Edit: Actually, I'm not sure where the lag is coming from. It's probably something else. But still. The USB port thing is scary now. :<<<
    Last edited by velderia; April 5th, 2010 at 10:31 AM.

  13. #26
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    I just got my replacement tablet back from Wacom after having to send mine in for an extremely loose upper right (If you're right handed) USB port here as well. If it goes again I was debating asking for a Wireless tablet as a replacement, but being as I have a Large tablet, it's quite a size-step down.

  14. #27
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    Quote Originally Posted by Featherbeard View Post
    I just got my replacement tablet back from Wacom after having to send mine in for an extremely loose upper right (If you're right handed) USB port here as well. If it goes again I was debating asking for a Wireless tablet as a replacement, but being as I have a Large tablet, it's quite a size-step down.
    According to the UK Wacom forums they're looking to fix the problem but no idea as to "when". I have the link to the discussion in an earlier post.

    I don't know if the Wireless have the same soldering job as the first tablets but the other problem with Wireless is recognition problems with various bluetooth models.

    My USB cord went out (I don't mind it going out after 2-3 years because that's why I went with the upgrade vs looking at ugly pulled out ones from earlier models) but yeah...barely a year.

  15. #28
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    Quote Originally Posted by Arshes Nei View Post
    According to the UK Wacom forums they're looking to fix the problem but no idea as to "when". I have the link to the discussion in an earlier post.

    I don't know if the Wireless have the same soldering job as the first tablets but the other problem with Wireless is recognition problems with various bluetooth models.

    My USB cord went out (I don't mind it going out after 2-3 years because that's why I went with the upgrade vs looking at ugly pulled out ones from earlier models) but yeah...barely a year.
    Yeah, that was my issue as well. Mine barely lasted a year as well (almost to the day actually). It worked for the most part, but it had started to disconnect and reconnect itself and I knew it was time to send it in. Did they say how long the batteries last in the wireless tablet? I can't seem to remember..

  16. #29
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    Quote Originally Posted by Featherbeard View Post
    Yeah, that was my issue as well. Mine barely lasted a year as well (almost to the day actually). It worked for the most part, but it had started to disconnect and reconnect itself and I knew it was time to send it in. Did they say how long the batteries last in the wireless tablet? I can't seem to remember..
    According to reviews, the battery is supposed to last 18 hours (citing Wacom).

  17. #30
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    oh boy, this is a real kick in the knickers then. :/ I just bought my I4 about 3 weeks ago, I've only used it about once (busy with university), but just then, wen i got it out (it constantly sits on the pull-out keyboard tray of my computer table) when I pulled it out, the cable must of got stuck or something, but it disconnected the tablet!! It wasn't even like, stuck and then i yanked it hard, it was like, a slight bit of friction.

    This is very disappointing.. I hope my tablet doesnt give out, it hasn't even been a month and i havnt even used it much!

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