Draw/Refresh Issue

[rogfa]

Hello everyone,

This issue has just come up recently and I'm stumped. When I started to paint the screen turns white and all I can see are my current brushstroke. When I stop painting I can see all of my canvas. I can paint normally for a while, then it comes back again.

I have both Painter 6.1 and Painter IX.5 and they are both doing the same thing. This doesn't happen in PhotoShop.

Here's what I've done so far:

Reinstalled both Painter 6 and Painter IX. Deleted all directories, applied all patches, did not open either app until all patches were applied. I restarted and then tested each program.

I've also uninstall/reinstalled my Video Card drivers and went back to the October release of the Wacom drivers. I disabled hardware acceleration. I have dual monitors and I can drag painter to my second monitor and they both do the same thing.

If anyone has any suggestions I'd appreciate it. Otherwise, I'm just going to format reinstall Windows. I can't be without my Painter! :)

Thanks,

Roger

[rogfa]

Looks like it was a false alarm. I've been working on this all day and it seems like it fixed itself. Very weird.

[Jin]

Hi rogfa,

I've had that happen on occasion when I've been working in Painter for a while with a lot of other programs running.

Try closing everything else while you work in Painter. Save often using File > Save, then File > Iterative Save.

Close Painter after an hour or two, then relaunch. If that doesn't help, also reboot.

Continue doing regular system maintenance too.

Good luck!

[AgentSmith]

Joined up here, so I could add in that this is THE problem I am having with my Painter 9.5. Was looking around the net, see if I could find a solution. None so far...;o(

This is happening to me all the time, everytime. And, yup, I can have absolutely nothing else running, with Painter preferences toned down, all new drivers for everything, etc, etc.....

From what I can theorize with my Task Manager up....it happens when Painter makes my cpu spike at 95%-100%, which is almost immidiately with anything other than a simple pencil brush. Once I let go and stop using the brush, the screen catches up, and there all the brush strokes sit as they should.

Still, it is frustrating that Painter, a 2D program, absolutely needs something more powerful than my AMD Athlon 3200+ and a gigabyte of ram.

Yet....I don't remember having this problem at all when I was using Windows 2000 Pro (I'm on Win XP Pro now)

Ah, well. I may have to just fall back to Photoshop and no quick canvas rotating, lol.

[Avago]

Much like AgentSmith, I have come across this thread in my search for a solution to this very problem, which also exhibits itself within Autodesk Studio (formerly Alias StudioTools). Having found no solution on the web, I broke down and reformatted. Astonishingly, after installing the most recent drivers for my hardware the refresh problem reared itself back to life.

Many reformats later, testing Painter IX.5 after the installation of every component, I came across the offending program: Intellipoint 6.1.

Because I use XP x64, I can only speak for the 64-bit version of intellipoint, but switching to intellipoint 5.5 fixed everything.

Hopefully posting this here will help people with this problem before they spend as much effort rectifying it as I have.

[Jin]

Avago,

Can you tell us how you discovered which was the offending program?

I'm having refresh issues and I read about this problem in various other forums as well. If there's some way to find any and all offending programs, it would be a big help. It could also answer some of the complaints directed at Painter when it may not be Painter's fault at all.

Thanks for sharing your experience with us.


..................

[Avago]

My process was fairly straightforward, though perhaps a bit painstaking:

- Reformat / install windows
- install painter before anything else
- test painter for the refresh bug after each driver / program installation

In this way, once painter starts exhibiting its refresh problem, you know exactly what program / driver triggered it.

Of course, one could (and probably should) do this on a spare hard drive and apply what is learned there to the primary windows install. Even so, it's not a process for the feint of heart.

If intellipoint 6.1 isn't the only thing that causes this very problem, which appears to be the case, one can only hope that the list of things that do is a short one.

[rogfa]

This is all great info. My Painter 9.5 is still doing it but I haven't bothered to try and fix it because the demo of Painter 10 has yet to show any problems.

[Jin]

Thanks, Avago.

That does sound like a painstaking and tedious job and not one many users would want to do.

Still, it makes perfect sense.

So, it's a Microsoft product for mouse/meese/mices, eh?


.............................

[CuriousP]

I had exactly the same problem with intellipoint 6.1 which neither corel or wacom or microsoft seem to acknowledge or be aware of.
My solution was to stop intellipoint mouse running whilst using Painter then restart it after. This can be achieved by using tackmanger (crtl+alt+del) to end ipoint then just running it again from the program folder when finished.

But I actually do it by using a freeware program called "FSAutoStart" which creates a new shortcut to start Painter (or any program for that matter)
which automatically stops any program or service you choose, starts Painter, then restarts the program or service when you close Painter.

It take some little configuring but is not too difficult if you just want to temporarily stop just ipoint (I use it all the time to gain a few FPS in games)
Just be sure not to stop any service or program you're unsuree about

Intellipoint is a great program but is a bit of a hog (11MB on my system)
whos features I don't use when running Painter

[rogfa]

Thanks for this info.

[AndrewF]

Lifesaver=) just started doing it to me today