Cintiq Color Problem

[attaya]

Hi all, I'm having a problem with my cintiq and was wondering if anyone may know a fix for this. I'm using a Cintiq 21UX and my screen went blue- like tinted blue although my other monitor is running on normal colors. I've uninstalled my drivers and reinstalled them but the problem persists. I've rebooted and used all the tricks I know including switching USB ports.

Any advice?

[teho]

i don't know about 21 cintiq so i try to guess. in 12wx cintiq u have options of the actual tft display and u can select color temperature, look into it and select 6500K. for example 5000K will make your screen redish, 7000K bluesh.

[attaya]

After a little more checking it looks like a video card issue and not the cintiq itself. I'll have to beat my brains over it a little while longer. : (

Thanks for the help Teho.

[lukey120292]

Check the pins in the blue plug ( it's blue for the cintiq 12wx ) check none of them are bent, this happaned to me and i had to bend one of the pins forward again and the problem was fixed

[attaya]

Check the pins in the blue plug ( it's blue for the cintiq 12wx ) check none of them are bent, this happaned to me and i had to bend one of the pins forward again and the problem was fixed

I tried that after a lot of researching and non of the pins were bent. As it stands, I think the video card may be bad and rather than put a lot of money into a new one I'm going to bite the bullet and get a new computer. Oy. :(

[attaya]

Well, $830 later, it works! Hooray! lol