painter x crash while saving

[zeitgeist]

Im running Corel Painter x with the upgrade on Mac OSX 10.4.10 and I've come across a rather irksome "bug" or issue. The issue, which has happened to me twice today... and maybe once in the past (im not sure) is when i save a flattened image (saved as a .jpg) painter suddenly crashes and i lose the image. luckily it was just doodles both times. a couple hours worth of save-worthy work and now it's as if they dont exist. I can't figure out why the hell this is happening. applications running when this occured: Safari and iTunes.

anybody else ever run into this issue?

[Jin]

Hi zeitgeist,

Always:


Save frequently! Never wait two hours without saving. Don't even wait a half hour without saving. Save every few minutes or whenever you've made a significant change to the image... whichever comes first.
Use File > Save As for the first save, then File > Iterative Save for following saves and you'll have a numbered series of files.
Save first in Painter's native RIFF format, then in whatever other format you want (i.e. JPG in this case)


Read the Sticky at the top of the main forum page named:

Keeping Painter 6, Painter 7, and Painter 8 Running Smoothly

Follow those suggestions (except in Painter X, there is no Pre-built Brush File to worry about).


Jin

[zeitgeist]

Thanks for the quick response, Jin! I should certainly save earlier... but the real problem is the crash while saving. with doodles i usually don't bother .riffing it. I'll start saving as riffs first... on everything and we'll see if that helps!

thanks again! ;)

[duddlebug]

This happened to me a couple of times with the beta version of PainterX on OSX 10.3.9. (and once since, with the full version)

On two of those occasions, i actually found back up files in other places (the last place I'd saved something with Painter). I did a search using the filename and found the bak files, to my great relief! This might not be particularly useful in your case, where you hadn't saved the file at all yet (?), but may be useful future reference if you get a crash on saving.

[zeitgeist]

duddlebug: thanks... I'll check when i get off work... you know... as prepared and cautious as i think im being... i always run into situations that show me that i was actually being rather careless! :nohope: